At Citryne, your privacy is important to us. This policy explains what personal information we collect, how we use it, and your rights under applicable data protection laws including the UK GDPR.
1. Who We Are
Citryne is operated by Citryne Ltd, a company registered in England and Wales under Company Registration Number: 17325508. We are an independent software deployment, provider. Citryne Ltd is the data controller responsible for your personal information.
2. Information We Collect
We collect only the information necessary to process your order and provide support:
- Name
- Email address
- Phone number (if provided)
- Billing address
- Payment details (processed securely by our payment provider — we do not store card details)
- Order history and communications with our support team
- IP address and basic browser information for security purposes
3. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Deliver digital products to your email
- Provide customer support
- Prevent fraud and secure our services
- Comply with legal obligations
- Send order-related communications
We do not use your data for marketing unless you explicitly opt in.
4. Legal Basis for Processing
Under UK GDPR, we process your data based on:
- Contract: To fulfil your order
- Legitimate interest: For fraud prevention and service improvement
- Legal obligation: For tax, accounting, and regulatory requirements
- Consent: Where you have explicitly agreed (e.g. marketing communications)
5. Data Sharing
We do not sell, trade, or rent your personal information. We may share data with:
- Payment processors (e.g. Stripe) — to process payments securely
- Email service providers — to deliver order confirmations
- Hosting providers — to operate our website
- Legal authorities — where required by law
All third parties are contractually obligated to protect your data.
6. Data Retention
We retain your information for as long as necessary to fulfil the purposes described in this policy, or as required by law (typically up to 6 years for tax and accounting purposes).
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise these rights, contact us at hello@citryne.com.
8. Data Security
We implement industry-standard security measures including SSL encryption, secure hosting, and restricted access to personal data. However, no method of transmission over the internet is 100% secure.
9. Cookies
Our website uses cookies to enhance user experience, remember preferences, and analyse traffic. You can control cookies through your browser settings, though some parts of the site may not function properly if disabled.
10. International Data Transfers
Some of our service providers may be located outside the UK/EU. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page.
12. Contact
For any privacy-related questions or to exercise your rights, contact us at hello@citryne.com.
