At Citryne, we’re committed to ensuring you receive a genuine, working product every time. Please read our policy carefully before making a purchase.
1. Nature of Our Products
Citryne is operated by Citryne Ltd (Company No: 17325508), a UK-registered digital licensing and software deployment provider. We specialize in independent software deployment solutions. Due to the immediate and non-recoverable nature of these products, our refund policy differs from that of physical goods.
2. Consumer Rights Waiver
By purchasing from Citryne and receiving your digital product, you acknowledge that:
- You expressly consent to the delivery of digital content within our stated delivery window
- You waive your right to the 14-day cancellation period under UK consumer protection regulations once your key has been delivered, as permitted for digital content
This waiver applies from the point of delivery.
3. 100% Activation Guarantee
We guarantee that every key we sell is genuine and will activate successfully. If your key does not activate:
- Contact us within 7 days of receiving your key
- Provide details of the issue (screenshots are helpful)
- We will replace the key at no cost, typically within hours
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
- The key has been successfully activated
- You changed your mind after receiving the product
- The product is incompatible with your device (compatibility details are provided on each product page)
- You purchased the wrong product by mistake (please read product descriptions carefully)
- The issue is caused by user error, misuse, or third-party software conflicts
5. Refund Exceptions
A refund may be issued only in the following circumstances:
- The delivered key is proven to be non-functional and cannot be replaced with a working one
- The product was never delivered due to a system error on our side
- Duplicate purchase made in error (reported within 24 hours)
All refund requests must be reported to hello@citryne.com within 7 days of delivery.
6. Refund Processing
Approved refunds are processed to the original payment method within 5-10 business days. Refunds are issued in the original currency of purchase.
7. Chargebacks
We take chargebacks seriously. If you experience any issue with your order, please contact us first at hello@citryne.com — we resolve virtually all issues quickly. Filing a chargeback without first contacting us may result in:
- Permanent blacklisting from Citryne
- Disputed chargeback with supporting evidence provided to your bank
- Referral to relevant authorities in cases of clear fraud
8. Contact for Refund Requests
All refund and support requests should be sent to hello@citryne.com with your order number and a description of the issue. We aim to respond instantly.
